I arrived at the Pep Boys at 1901 MacArthur Road in Whitehall, Pennsylvania at about 1040, well before my appointment; I was not late. I went to the service desk and checked in, noting that I had an appointment for 1100.
1100 arrived, and they hadn’t put my truck into the service bay. While I am not a patient person, I was certainly willing to cut them a break on fifteen minutes or so.
At 1130, they had not pulled my truck into the service bay, and there was no empty bay. By this time, I was starting to get annoyed.
At noon, they had still not pulled my truck into the service bay. Now, I was getting seriously annoyed. At 1215, I got up and walked/stalked over to the service desk and the
gentleman guy who had checked me in said, “They’re pulling in into the bay now.”
I walked outside. No, they were not pulling my truck into the service bay, and all of the bays were still full, though it did look like they were finishing up on a couple of vehicles. At 1225, 85 minutes after my appointment was scheduled, they pulled a car out and came for my truck.
Now, when I had set the appointment, I specifically asked how long it would take, and was told about 1½ hours. I went back to the waiting area, with its uncomfortable chairs and dearth of reading material about anything other than cars. At some point over an hour later, I went outside and looked, and there was my truck, outside. I thought it was done. WRONG! They had to pull it into another service bay to do the wheel alignment . . . and that bay was still occupied.
In the end, my 1½ hour service appointment, set for 1100, finished at 1430. And I will tell you, right now, that I will never go back to Pep Boys, I will not buy so much as a valve stem cap from them ever again, and I urge everyone who reads this to never, ever, ever! give Pep Boys any of your business, ever again.
Cross posted on Truth Before Dishonor